Returns & Exchanges

At Rhino Billiards, we want you to be completely satisfied with your gear; if you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Securely pack your items—including all chalk, tips, or accessories—in the original shipping container to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the equipment for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing